Frequently Asked Questions
Every Monday through Friday from 8:00 AM to 5:00 PM. Call during this time to inquire about holiday schedules.
Walk-ins are welcome! We recommend booking an estimating appointment over the phone or online so you don’t have to wait when you arrive. Booking ahead of time also gives our estimating team time to get a head start on any research needed for your repair.
Our expert technicians can help you with any size repair, including: dents, dings, structural repairs, frame work, parts replacement, paint damage, frame swaps, mechanical work, and almost anything else you can think of related to automotive repair. If we cannot help you with a special case, then we will help you find the right shop.
Serrano Paint & Body Shop is a fully licensed motor vehicle repair shop in the state of Florida through the Florida Department of Agriculture and Consumer Services (FDACS). Our license number is MV13232. You can check the licensure status of any shop on the FDACS website.
Understanding your rights when seeking auto shop services can provide you with a more pleasant experience. Here is a list to help you make an educated decision when choosing a reputable auto body shop.
- A legitimate auto body shop will include their registration number in any advertisements, announcements or listings relating to motor vehicle repair.
- They must also include FDACS’s toll-free telephone number for assistance and information and a statement advising consumers that they are entitled to the return or inspection of replaced parts, if requested at the time the work order is placed.
- Look for signs of professionalism in the customer service area: membership in the Better Business Bureau, AAA Approved Auto Repair status, customer service awards, etc.
- Check for a modern and clean facility with similar state-of-the-art equipment as Serrano Paint & Body Shop.
- The shop should have helpful staff available to assist any customer with friendly service.
- Evidence of qualified technicians, such as trade school diplomas, certificates of advanced coursework, Automotive Service Excellence certifications, etc.
The state has outlined a detailed guide for consumers working with an auto shop. Click to view the complete guide.
Frame damage is no longer necessarily the nail in the coffin for a damaged vehicle. Modern equipment, techniques, and advanced expertise of the technician allow for even severely-damaged frames to be repaired. Of course, the less damage, the better the likelihood of saving the car.
Our technicians use a variety of techniques and specialized equipment to get the best possible color match with your vehicle’s existing paint. We start with a spectrophotometer color reading of your paint. From there the painter will create a paint formula designed to match your existing paint as best as possible. The painter will then apply that formula to a test panel (called a spray out card) to test for real world accuracy.
Serrano Paint & Body Shop offers a warranty on paint and body work done by our shop to your vehicle. We are so confident in our quality and expertise that this warranty covers our work for as long as you own the vehicle (with some specific exceptions). The warranty does not cover new damages, nor does it cover rust repair. Replacement parts are usually warrantied through the manufacturer. Please note that this answer is an overview and is subject to change. For full, up-to-date details of our warranty please call or visit us.
First of all, we’re sorry you’re in this position and want to ensure you’ve contacted the authorities. Please don’t drive your vehicle if it is not road-safe due to visible or hidden damages after a collision. Our staff can help you arrange a tow with minimal wait time or set up a time to bring your car in for an estimate.
YOUR RIGHTS AS A CONSUMER
When filing a claim, you should take the following steps:
• In situations where you can, contact law enforcement to report the accident, regardless of how minor it seems. What looks like a small dent or scratch could actually cost several hundred dollars to repair. Make sure the law enforcement officer gives you a copy of the driver Exchange of Information Form.
• Write down names, addresses and phone numbers of any witnesses in case your insurance company needs to contact them later.
• Call your insurance company and agent immediately for further instructions. The insurance company may deny payment of your claim if you do not report the accident in a timely manner.
The company must provide you with an explanation if they deny your claim. The insurance company can void your policy from inception and refuse to pay a claim if you withheld information on your application and that information would have resulted in the denial of coverage or a higher premium.
We understand that accidents are stressful and confusing. We are here to help you with this process any way that we can. Call one of our repair experts if you need any assistance with making arrangements for your vehicle.
No. You get to decide which repair shop handles your vehicle, not the insurance company. As a consumer you are entitled to use any repair shop of your choice. Simply inform your insurance company which shop will be handling your repairs. Please call us if you need any help with navigating getting your repairs coordinated.
Yes, with your permission, we will work alongside the insurance adjuster assigned to your claim to get your vehicle repaired quickly and properly.
When an insurance adjuster writes an estimate for your vehicle’s damage it is a preliminary estimate based on visible damage only (and it is usually based only on photos). This type of estimate is meant to be a starting point.
No. Check the “Appraisal Clause” in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party “Umpire” if you cannot agree.
When our estimating team writes an estimate it is done with the end goal in mind of putting the vehicle back to pre-collision condition safely and properly. This is done in two steps. Upon first inspection of the vehicle, we write a preliminary estimate designed to cover the major repair concerns involved with your vehicle’s specific damages. The full scope of repair is finalized during the second stage of the estimatics process. This happens when the vehicle is dropped off at the shop and is called the disassembly process or discovery process. This is where the estimating team works with a technician to remove and analyze all damaged areas and research the most up-to-date industry and OEM standards for a safe and proper repair.
Yes. In order to write an accurate estimate we do need to see the car. Pictures usually do not provide the level of detail we need. Bring your car by our shop any time during business hours: Monday-Friday 8:00 am – 5:00 pm.
No. The repair shop of your choice will work with the assigned insurance adjuster for your claim to assess the full scope of repairs. No one can require you to get multiple estimates.
Check your insurance policy for the specific coverages you are entitled to including rental. A quick call to your insurance agent can help you find the answers you need. If you were not responsible for the accident, you may seek rental reimbursement from the at-fault party’s insurance company. We can help you coordinate rental pick up and drop off and we also offer complimentary rides to and from rental locations.
Yes! We have Enterprise Rentals one block down the street from our location. They can provide free pick up and deliveries.